Privacy Policy

1. Who we are

Kemcol Integrated Services Limited ("Kemcol", "we", "us") runs kemcolfarms.com and provides agriculture and lifestyle products and services. This policy explains what personal information we collect, why we collect it, and how you can control it.

2. What personal information do we collect

When you use our website or buy from us, we may collect:

• Identity & contact — full name, phone number, email address, and delivery/billing address.
• Payment & transaction — order details, transaction reference numbers, and payment confirmation. We do not store full card numbers on our servers; payment is handled by secure payment providers.
• Support & communications — messages you send us (email, chat, phone notes), order complaints, and returns information.
• Technical — IP address, browser type, device type, pages you visit on our site, and cookie data.
• Marketing preferences — whether you want marketing by email or SMS.

3. How we use your information

• Process and deliver your orders.
• Take payments and prevent fraud.
• Respond to questions, returns, or complaints.
• Send order status messages (email/SMS).
• Send marketing only when you've consented (you can opt out anytime).
• Improve our website and product offerings (for example, recommend similar items).
• Comply with legal and tax obligations.

4. Who we share data with (and why)

• Payment partners — to process payments (we only share what is needed; they handle card data securely).
• Delivery partners/couriers — to deliver goods to your address.
• IT/hosting providers — to run the website and store data.
• Customer service tools — to help us respond to you.
• Law enforcement or regulators — if we are legally required to share information.

We do not sell your personal information to anyone.

5. Where your data is stored & transferred

We store data on secure servers. Some service providers may store or process data outside Nigeria. If your data is transferred outside Nigeria, we require our providers to protect it by contract and appropriate security measures.

6. How long we keep your data

• Order and payment records: kept for 7 years (required for tax and accounting).
• Customer support records: kept for 2 years after the last interaction.
• Marketing preferences: kept until you unsubscribe.
• Account information (if you create an account): kept until you delete the account, plus any information we must retain for legal reasons.

If you request deletion, we will delete or anonymize your data within 30 days, unless we must legally keep some records (for example, tax law) — in which case we will keep only what the law requires and tell you why.

7. Cookies & tracking

Types we use:

• Essential cookies: required for shopping cart, login, and order processing.
• Performance & analytics: to measure site usage so we can improve (e.g., number of visits).
• Functional: to remember language or display preferences.
• Advertising: to show you relevant ads (only with consent).

You can change cookie settings on our cookie banner or in your browser settings (Browser → Settings → Privacy → Clear cookies). To stop marketing emails, click "unsubscribe" at the bottom of any email or reply STOP to SMS messages.

8. Security

We protect personal data by:

• Using HTTPS on our website (data encrypted in transit).
• Restricting access to employees who need the data to do their job.
• Using service providers with industry-standard security measures.
• Regularly reviewing our security practices.

No system is perfectly secure; if we discover a breach affecting your personal data, we will inform you and the authorities as required by law.

9. Your rights — and how to exercise them

You have these rights:

• See the personal information we hold about you.
• Correct inaccurate personal information.
• Delete your personal information (subject to legal retention requirements noted above).
• Object to direct marketing.
• Request restriction of processing in certain situations.
• Withdraw consent for any processing you previously agreed to.

To make a request, email info@kemcolfarms.com with subject line "DATA REQUEST — [Your name]". Say what you want (access/correction/deletion/stop marketing) and include proof of identity and order number if applicable. We will acknowledge your request within 7 days and respond fully within 30 days. If we need more time, we'll explain why and give a new deadline (no longer than 60 days).

10. Children

We do not intentionally collect personal data from children under 13. If you believe we have collected data about a child under 13, contact info@kemcolfarms.com, and we will remove it as quickly as possible.

11. Automated decisions & profiling

We may use basic automated tools to recommend products or show relevant offers. We do not use automated decision-making that has a significant legal or similarly serious effect on you (for example, we won't automatically refuse important services based solely on a machine decision).

12. Changes to this policy

If we change this Privacy Policy, we will update the Effective date at the top. For major changes, we will notify customers who have an account or who have opted into notifications.

13. Questions, complaints, or requests

Email: info@kemcolfarms.com
Phone (customer care): 09069889903, 09161177480
If you are not satisfied with our response, you may escalate the complaint to the relevant Nigerian data protection authority or regulator.