Refund and Returns Policy

Refund & Return Policy — Kemcol Integrated Services Limited

Effective date: 24th September, 2025

Company: Kemcol Integrated Services Limited (RC: [Insert RC number])
Contact: info@kemcolfarms.com | Phone: 09069889903

At Kemcol, we want every customer to be satisfied with their purchase. Because we deal in agricultural and lifestyle products, some items can be returned while others cannot. This policy explains clearly how refunds and returns work.

1. Items eligible for return

You may return products if they are:

  • Wrong item delivered.
  • Damaged during delivery.
  • Expired or spoilt on arrival (for food products).
  • Not as described on our website.

To qualify:

  • You must notify us within 24 hours of delivery for perishable goods (fresh produce, livestock, food items).
  • You must notify us within 7 days of delivery for non-perishable goods (packaged items, household lifestyle products).

2. Items not eligible for return

We cannot accept returns for:

  • Fresh produce, livestock, or opened food products that were correctly delivered in good condition.
  • Products damaged due to customer mishandling or poor storage after delivery.
  • Sale or clearance items marked “non-returnable”.

3. Refund process

If your return is approved:

  • Refunds will be made to the original payment method (bank transfer, card, etc.) within 7–14 working days after we receive and inspect the returned product.
  • In some cases, you may choose store credit for faster replacement.

4. Return procedure (step-by-step)

  • Contact us immediately at info@kemcolfarms.com or Phone: +234 (0)9069889903 with your order number and description of the issue.
  • Our team will confirm if the item qualifies for return.
  • If eligible, we will arrange a pickup (where available) or instruct you on how to return the product.
  • Once received and checked, we will confirm your refund or replacement.

5. Who pays for return shipping?

  • If the error is ours (wrong, damaged, expired, or defective product), Kemcol will cover return shipping costs.
  • If you are returning for any other reason (e.g., you changed your mind), you will cover the return cost.

6. Exchanges

  • Where possible, we may replace an item instead of refunding (e.g., exchange damaged produce with fresh ones).
  • Exchanges depend on stock availability at the time of your request.

7. Contact us

For all refund or return enquiries, please contact:
Kemcol Integrated Services Limited
info@kemcolfarms.com
09069889903
2nd Floor Kattela Plaza, Opp. JP Galleria, Peter Odili Road.